What SetupDiag Reported

• Rule: DuplicateUserProfileFailure
• ErrorCode: 0x000004E5
• Cause: Multiple SIDs associated with one profile path (e.g., C:\Users\ws3.tavx)
• Fix: Back up that profile’s data, then remove and recreate the affected user profile mapping.

Prerequisites & Safety

• You must be logged in as an administrator account that is not the corrupted profile (example: admin.tav).
• Do not delete the profile folder manually in Explorer only—remove the profile via Windows so the registry mapping is cleaned up.
• Confirm the corrupted user isn’t currently signed in before deletion.

Step 1 — Confirm the Corrupted User is Not Logged In

Open PowerShell (Admin) and run:

query user

If you see ws3.tavx (or the affected user) listed as logged on, sign them out before proceeding.

Step 2 — Back Up the User Profile Data

Copy data from the affected profile folder (example: C:\Users\ws3.tavx) to a safe location
(preferably another drive or external storage).

Must-back-up folders

• Desktop
• Documents
• Downloads
• Pictures
• Favorites
• AppData\Roaming (optional, for application settings)

Recommended: Robocopy (preserves timestamps and handles retries)

Replace D:\Backup\ws3.tavx with your desired backup target:

robocopy "C:\Users\ws3.tavx" "D:\Backup\ws3.tavx" /E /COPY:DAT /R:1 /W:1 /XJ

Note: /XJ avoids reparse point loops (junctions), which is safer when copying profiles.

Step 3 — Remove the Corrupted Profile (Correct Method)

Use Windows profile management so the SID-to-profile mapping is removed cleanly.

1. Press Win + R and run: sysdm.cpl
2. Open the Advanced tab
3. Under User Profiles, click Settings
4. Select the affected profile (e.g., ws3.tavx)
5. Click Delete

Step 4 — Reboot

Reboot the computer after deleting the profile to ensure Windows releases any handles and clears cached profile state.

Step 5 — Run the Windows 11 Upgrade (ISO Method Preferred)

Use a Windows 11 ISO for a more reliable in-place upgrade than Windows Update.

1. Download the Windows 11 ISO from Microsoft
2. Right-click the ISO → Mount
3. Run setup.exe
4. When prompted for updates during setup, choose Not right now (reduces failure points)
5. Select Keep personal files and apps
6. Proceed with the upgrade

Step 6 — Restore Data (After Upgrade)

After the system successfully upgrades to Windows 11:

• Recreate the user account as needed (domain/Microsoft/local)
• Sign in once to generate the new profile folder
• Copy the backed-up data back into the appropriate folders (Desktop/Documents/etc.)

Troubleshooting

.\SetupDiag.exe /Output:"C:\Temp\SetupDiagResults.log" /NoTel